Warranty Support
Standard Warranty Period: 1 Year Manufacturer's Warranty on all CyberWolf products from the date of purchase.
What's Included:
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- Manufacturing defects and component failures
- Performance issues under normal usage conditions
- Technical malfunctions covered by manufacturer specifications
- Free repair and replacement services
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Coverage Scope:
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- Hardware components and functionality
- Original accessories and bundled items
- Performance as per manufacturer specifications
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Technical specifications compliance
Return & Exchange Policy
Damage-Based Returns: We accept returns and exchanges exclusively for products received in damaged condition.
Eligible Conditions:
- Product damaged during shipping
- Manufacturing defects discovered within 7 days
- Missing components or accessories
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Wrong product shipped due to our error
Replacement Conditions:
- Product must be in original packaging
- All accessories and documentation included
- Damage must be reported within 7 days
- A valid unboxing video is mandatoryÂ
Return Process:
- Report within 7 days of delivery with unboxing video evidence
- Free return shipping arranged through our logistics partners
- Quality inspection completed within 3-5 business days
- Resolution via repair, replacement, or refund based on assessment
Timeline: Complete return process typically resolved within 15 business days.
Customer Support Services
Repair Services
Authorized Service Centers: Professional repair through manufacturer-authorized service facilities.
Free Repair Coverage:
- Manufacturing defects within warranty period
- Component failures under normal usage
- Performance issues covered by specifications
Repair Process:
- Assessment: Technical evaluation by certified technicians
- Estimation: Repair timeline and process explanation
- Execution: Professional repair using genuine parts
- Quality Check: Post-repair testing and validation
Technical Assistance:
- Product installation and setup guidance
- Configuration and optimization support
- Troubleshooting and problem resolution
- Performance optimization recommendations
Installation Support:
- Professional installation guidance
- Remote assistance for software setup
- Hardware configuration support
- Performance tuning and optimization
Ongoing Support:
- Response Time: 24-48 hours for all support queries
- Multiple Channels: Email, phone, and chat support
- Expert Team: Certified technical professionals
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Follow-up: Proactive follow-up to ensure satisfaction
Important Notes
- Original purchase receipt required for all warranty and support services
- Warranty covers manufacturing defects only, not damage from misuse
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Software-related issues handled through manufacturer support channels
Contact Our Support Team
- Support & Technical Assistance:help@cyberwolfindia.com
- Returns & Exchange: Orders@cyberwolfindia.com
- Phone Support: +91 6290023176
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Business Hours: 11:00-8:00 (Monday-Saturday)